Funeral Arts National Board Practice Exam

What is the primary role of the funeral director during the initial consultation with families?

1. To finalize arrangements quickly

2. To provide the GPL and discuss options

3. To collect payment information

4. To handle legal documentation

The correct answer is: To provide the GPL and discuss options

The primary role of the funeral director during the initial consultation with families is to provide the General Price List (GPL) and discuss options. This step is crucial because it establishes transparency and helps families understand the costs associated with different services. By presenting the GPL, the funeral director informs the family about various options available to them, including different types of services, merchandise, and associated fees. This allows families to make informed decisions that align with their preferences and financial capabilities. The discussion of options also includes addressing any questions or concerns the family may have, as well as offering guidance and support during what is often a difficult time. It is essential for the funeral director to build trust and rapport with the family during this initial meeting, which can help facilitate a smoother planning process later on. In contrast, while collecting payment information, handling legal documentation, and finalizing arrangements are all important aspects of a funeral director's responsibilities, these tasks usually come after the family has had an opportunity to review their options and make decisions based on the information provided during that initial consultation. Thus, the emphasis during the first meeting is on dialogue and establishing a clear understanding of the services available.